FAQs

Where are we located?

We are based in San Jose and travel throughout the Bay Area.

Recommended Places

Looking for the perfect location? CLICK HERE to explore our favorite and recommended places.

How long do the events last?

1 hour. All packages include setup, teardown, and cleaning.


Extra time booked in advance:

30 min - $60

1 hr - $120

These rates apply only to extra time reserved before the event date.


On-site extensions:

If you would like to extend your event once our team is already on-site, different rates will apply and extensions will be subject to availability.

15 min - $50

30 min - $100

1 hr - $180

How do i book?

STEP 1

Send us your preferred date, time, and location so we can check availability.

STEP 2

Choose your favorite package and let us know when you're ready to book!

We'll send you a form to complete with your event details, including colors, location, preferences, and more. Once completed, we'll send your final invoice.

STEP 3

A 50% non-refundable deposit is required to reserve your date.

STEP 4

The remaining balance is due 48 hours before your event.

STEP 5

Our team will arrive approximately 1 hour before your reservation to prepare everything. Your setup will be ready by your scheduled time.

If needed, we'll send you the exact location before your event.

STEP 6

TIME TO ENJOY!

Everything is ready! Now it's time to enjoy your special moment and celebrate together.


CONGRATULATIONS TO THE NEWLY ENGAGED COUPLE!

PAYMENT/DEPOSIT

A 50% deposit is required to reserve your date. Your date is not secured until the deposit is received.

WHY DO I HAVE TO PAY A DEPOSIT?

The deposit secures your date exclusively for your event and allows us to begin planning and preparing everything needed for your reservation.

IS THE DEPOSIT REFUNDABLE?

No. All deposits are non-refundable.

DOES THE DEPOSIT APPLY TO THE TOTAL COST?

Yes. Your deposit is applied toward the total balance.

WHEN IS THE REMAINING BALANCE DUE?

The remaining balance is due 48 hours before your event. Event preparation begins once the final payment is received.

Payment methods

ZELLE

(669) 210-5088

SWEET MOON CA EVENTS LLC

VENMO

@SweetMoonCaEventsLLC

CASH

Please ask

PAYPAL

(commission 5%)

User: SWEETMOONCAEVENTSLLC

Gmail: Sweetmoon.california@gmail.com

CREDIT CARD

(commission 5%)

You can use credit card through Venmo and PayPay.

Additional fees

  • Travel fee outside San Jose
  • Short stairs: $50
  • Long stairs: up to $200
  • Holiday fee: $200
  • Difficult access: up to $400

Additional fees for difficult access may apply to locations with limited or challenging access that makes transporting and setting up our equipment more difficult.

FLOWERS & CANDLES

1. ROSES

Our setups include premium realistic roses designed to create a beautiful, full floral look while keeping our packages accessible.

Fresh roses are also available as an upgrade for clients who prefer natural flowers. You may choose a fresh bouquet or request fresh roses throughout the entire setup.

Fresh flower pricing varies depending on the design, quantity, season, and availability.


2. CANDLES

For safety, our setups use realistic flameless candles rather than open-flame candles. This allows us to create the romantic candlelight look while complying with the requirements of most venues and locations.

LIABILITY INSURANCE

Yes, we carry liability insurance. However, we do not modify our insurance policy, add venues or third parties as additional insureds, or obtain special endorsements for individual events or venue requirements. Clients are responsible for confirming all venue insurance requirements before booking our services.