The remaining balance must be paid 48 hours prior to the event in order to begin event preparation. If payment is not received within this timeframe, we are not responsible for being unable to fully prepare the event or secure requested items, such as specific petal colors or other custom elements. Any unavailable items may be substituted with available alternatives.
If the event day arrives and the remaining payment is still outstanding, it will be considered a cancellation and we will not attend.
Clients have 30 days from the original date of the event to notify us of their intention to reschedule and confirm a new date.
The new event date may be at any subsequent time, subject to availability.
If we do not receive a response within the 30-day period, the event will be considered canceled, and a new booking including a new deposit and payment will be required.
Date changes must be requested at least one week in advance to avoid additional charges.
The first rescheduling incurs a $150 fee (though the first rescheduling is free if due to bad weather), while subsequent ones carry a fee of $300 each.
Deposits are non-refundable, but if you have already paid the full amount for the event, we will refund 50% if you notify us of the cancellation two weeks in advance.
1. If last-minute weather problems arise, you can reschedule at no additional cost if you notify us at least 6 hours in advance so we don't travel to the location to set up.
If you have a backup plan, perfect! You can change the location. (The travel fee may vary.) If we are already at the location, the travel and additional time will be charged.
2. If we arrive and the weather conditions are adverse (heavy rain, excessive wind, or unsafe conditions), we can change locations at no additional cost, or we can help find a nearby location to hold the event. If you wish to reschedule, the travel fee and a flat rescheduling fee of $300 will apply.
3. Mild weather conditions, such as drizzle, light rain, or low temperatures, are not considered adverse weather conditions.
If we are already at the location and can proceed with the event, but the client decides to reschedule due to these conditions, the event will be considered completed, and a new booking and payment will be required to reschedule. Weather-related inconveniences are not considered grounds for rescheduling or requesting refunds.
The client is responsible for obtaining any required permits for the chosen location. Sweet Moon is not responsible for fines or penalties resulting from missing permits.
Normal wear and minimal dirt from regular foot traffic are expected and included.
However, any damage, staining, dirt, spills, wax, food, drinks, gum, or sticky residue on Sweet Moon property (decorations, candles, carpets, florals, stands, lighting, lanterns, or accessories) caused by the client or their guests will result in a professional cleaning or replacement fee.
Broken candles $10 ea
Loss roses: $5 ea
Carpet $120. (stains caused by champagne, sparkling beverages, alcohol, or any other liquids will incur )
Payment is due within 48 hours of receiving the notice.
Clients and guests may not move, adjust, or remove any Sweet Moon equipment without permission. Damages caused by unauthorized handling will be charged.
Sweet Moon reserves the right to suspend or cancel the event if the safety of its staff or the environment is compromised (physical assault, intoxication, verbal or physical harassment, or dangerous conditions). No refunds will be issued if the event must be interrupted due to inappropriate behavior.
Sweet Moon is not liable for delays or cancellations caused by events beyond our control (natural disasters, road closures, accidents, emergencies, government restrictions, etc.). In such cases, we will reschedule based on availability.
The client is responsible for ensuring that all guests respect the decoration setup and follow safety guidelines. Any damage caused by guests, vendors, children, pets, or negligence will be charged to the client.
Sweet Moon is not responsible for delays, interruptions, or issues caused by guests' behavior, vendor mismanagement, or lack of cooperation.
All Sweet Moon designs, set-ups, concepts, and styling are original intellectual property and may not be replicated, copied, modified, or recreated by the client or third parties for personal or commercial use. Legal action may be taken in case of unauthorized duplication.
We understand the inconvenience you may experience during your trip, so we will wait for you. However, if you don't show up for your event after 30 minutes and don't notify us that you're late, we'll be forced to dismantle, clean, and leave. If you wish to reschedule, you will be charged 100%.
If you call or text us, we may wait for your arrival until your event's end time.
All proposal setup photos are used for marketing purposes on Sweet Moon's social media platforms and website.